I purchased a SCIO from The Quantum Alliance, Inc. before Support Central (before February 1, 2009). How does this affect me?

ALL Practitioners who have purchased their device from The Quantum Alliance, Inc. (up to January 31, 2009) will be grandfathered in to the new support system, and there is nothing you need to do. You will automatically qualify for all the support listed under Essential Services below (SCIO Start-Up, Basic Navigation, Computer and Clasp 32 Technical Support). This support will stay in place until January 1, 2011. Should you require specialized consultation; an appointment can be booked with a Quantum Biofeedback Assistant or a Quantum Master.

I purchased a SCIO from another broker. Will I still have support?

Those of you who purchased your device elsewhere and came to The Quantum Alliance, Inc. via an adoption package, we will be happy to continue offering you the support listed under Essential Services below (SCIO Start-Up, Basic Navigation, Computer and Clasp 32 Technical Support) This support will stay in place until January 1, 2011. Should you require specialized consultation, an appointment can be booked with a Quantum Biofeedback Assistant or a Quantum Master. What if I purchased my SCIO after February 1, 2009?

For those of you who have purchased your SCIO from February 1, 2009 on, the Support Package reflected in your Advantage Package purchase will be honored accordingly. The Advantage Packages are;

Personal Package includes
- 6 months of Essential Services
- 6 month of "Get EnGaged" (bi-weekly)

Professional Package includes
- 1 year of Essential Services
- 1 year of Special Services allowing you to book;
6 x 30 minutes scheduled online consultation sessions with a Quantum Biofeedback Assistant
2 x 1 hour scheduled online consultation sessions with a Quantum Master
- 1 year of "Get EnGaged" (bi-weekly)
- 6 months of Bootcamp Call (bi-weekly)

Professional Premium Package includes
2 years of Essential Services
2 years of Special Services allowing you to book;
6 x 30 minutes scheduled online consultation sessions with a Quantum Biofeedback Assistant
2 x 1 hour scheduled online consultation sessions with a Quantum Master
- 1 year of Bootcamp Call (bi-weekly)
- Quantum Gallery Listing How do I know if I have called the right place?

By dialing the toll-free number 1-877-388-3003, you will be greeted with the following message. All you need to do is choose accordingly.

Welcome to Support Central. Please listen carefully before choosing one of the following options:
1. If you have just received your SCIO system and need help getting started, press #1.
2. To register your scholarships with The Quantum Academies and schedule your training, press #2.
3. If you are having technical issues with your computer or Clasp32 software, press #3.
4. To help navigate through the Clasp 32 Software, press #4.
5. To book an appointment for customized one on one training for the Clasp32 software, interpretation of session readings or protocol help with personal client cases press #5.
6. To reach The Quantum Alliance, Inc. dial 1-877-388-2004 or, press #6.
7. The Quantum Center of Excellence dial 1-877-388-3004 or, press #7. (to order all SCIO accessories, DVD's, brochures, etc.)

What is included with the Essential Services?

By dialing the toll-free number 1-877-388-3003, you will be greeted with the following message. All you need to do is choose accordingly.

Basic Start-Up: (extension #1 - Mon. to Fri. 7-7 MST, Sat & Sun 9-5 MST).
You have just received your SCIO package and would like assistance to get up and running.
Registration: (extension #2 - Mon. to Fri. 10-6 MST).
You have received your scholarships and would like to register with The Quantum Academies.
You would like to register for the What's New-Clasp 32 World Tour.
Technical Computer or Software: (extension #3 - Mon. to Fri. 7-7 MST, Sat & Sun 9-5 MST).
If you are having technical issues with your laptop.
If you have an error message related to Clasp32.
If device appears to be not working.
Software Navigation: (extension #4 - Mon. to Fri. 7-7 MST, Sat & Sun 9-5 MST).
If you need assistance in Navigating through the panels of the Clasp32 Software (no educating, training or protocol support available with this option).

What if I need to schedule a special consultation with a Quantum Biofeedback Assistant or a Quantum Master?

Simply call the same Support Central number 1-877-388-3003 and choose option #5.
Special Service Bookings: (extension #5 - Mon. to Fri. 10-6 MST).
You would like to schedule special one on one consultation time with a Quantum Biofeedback Assistant or Quantum Master (as per the Special Services available).

What is included with the Special Services?

The following services are designed to help answer or assist you with specialized training and protocol support. This service allows you to book an appointment for special one on one consultation with either a Quantum Biofeedback Assistant or Quantum Master.

If you need consultation regarding which training programs to run.
If you have inquiries regarding interpretation of session readings.
If you have questions about personal client case.
If you are looking for specific training protocols.
If you require customized training help with the clasp32 software.


Our Registration Department will be able to schedule you for one-on-one time with a Diplomate or Quantum Master! Not only will you be able to experience the personalized service but each 1 hour session (or combined 1/2 hr. sessions) will be considered a Continued Education Unit (CEU). The minimum session available is 30 minutes, therefore this gives you the perfect opportunity to ask questions or review "protocols" with the professional you have booked your consultation with. What a great time to spend this one-on-one time focusing on your personal needs.

Quantum Biofeedback Assistance - Specialized Consultation Support:
Fee based on 30 minute or 1 hour appointments.
By appointment only.

Quantum Master Tutoring - Specialized Consultation Support:
Fee based on 1 hour scheduled appointments.
By appointment only - Pre-Book 72 Hours in advance.

What are the prices of the Support Central services?

The following services are designed to help answer or assist you with specialized training and protocol support. This service allows you to book an appointment for special one on one consultation with either a Quantum Biofeedback Assistant or Quantum Master.

Support Central Services - Individual Pricing:
Support Suite Essentials: $89 - 3 Months / $199 - 1 year
Quantum Biofeedback Assistant Consultations: * $39 per 30 min / $59 per hour
Quantum Master Tutor Consultations: * $99 per hour
Business Builder BootCamp including the Blueprint for Success binder: $2750

Package Pricing:
Support Suite Pro: $882.66 (after 6% discount of $56.34)
1 - One Year Essential Services Suite
6 Quantum Biofeedback Assistant Consultations
2 Quantum Master Tutor Consultations
2 Online Trainings *when available - Feature Broadcasts

Support Suite Pro Premium: $1,690.20 (after 10% discount of $187.80)
2 - One Year Essential Services Suites
12 Quantum Biofeedback Assistant Consultations
4 Quantum Master Tutor Consultations
4 Online Trainings *when available - Feature Broadcasts

Support Suite Learning: $614.40 (after 4% discount of $25.60)
6 Quantum Biofeedback Assistant Consultations
2 Quantum Master Tutor Consultations
2 Online Trainings - Feature Broadcasts
Expires in One Year

Consultation Combination Booklets of Special Services: 3 Booklets (of mixed):
Booklet of: 3 Consultations = 3% discount
Booklet of: 5 Consultations = 5% discount
Booklet of: 10 Consultations = 10% discount.

When do I purchase these packages?

Please review the Support Suite packages above to see which would best suit your needs. All packages, or individual sessions, may be purchased by calling Support Central 1-877-388- 3003 ext. #5.